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Got wireless?

If you have a personal router and are connecting it to our network, wait! Please visit the appropriate section for a "how-to" first! Incorrectly configured or connected routers are one of the top reasons your connection gets suspended.

Going somewhere?

When going on break, please take a minute to look over the "best practices" of what to do when leaving on break .

Need help?

It's always a good idea to have this checklist handy. Over 90% of the calls we get from folks who can't access the internet are "self solved" here.
Home arrow Support arrow FAQ's
Frequently Asked Questions
articles.jpg Please look through these questions to see if they provide the answer you are looking for.
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Date Item Title Author Hits
Monday, 29 September 2008 Connection Basics Wahoo Prime 222
Monday, 29 September 2008 Firefox :: Connection Interrupted Wahoo Prime 2714
Monday, 01 October 2007 Connecting my TiVO Wahoo Prime 1618
Tuesday, 17 April 2007 Tarheels Get Subpoena Wahoo Prime 1417
Tuesday, 27 February 2007 Big Yellow Worm Alert! Protect Yourself! Wahoo Prime 1465
Saturday, 17 February 2007 Safer AND Smarter Wahoo Prime 1153
Friday, 16 February 2007 I have a PC but do not have a wireless card. How much do they cost? Wahoo Minor 1034
Friday, 16 February 2007 How secure is wireless? I want do be able to conduct banking and other sensitive transactions. Wahoo Minor 885
Friday, 16 February 2007 How many access points will you have in each building and how close to me are they? Wahoo Prime 805
Friday, 16 February 2007 Will it be ready by the start of school? Wahoo Prime 813
Friday, 16 February 2007 How fast is it and how does it compare with DSL or cable modem? Wahoo Prime 1092
Friday, 16 February 2007 I am having throuput issues on the wireless network on my Windows notebook. How can this be fixed? Wahoo Prime 842
Friday, 16 February 2007 I have more than one computer (TIVO, PlayStation) and need to connect them also. Can I do this? Wahoo Minor 1103
Friday, 16 February 2007 What steps should I follow if I can't connect? Wahoo Prime 1988
Friday, 16 February 2007 How many connections can I have? Wahoo Prime 1113
Friday, 16 February 2007 Personal Routers Wahoo Prime 1022
Friday, 16 February 2007 Can I use a different outlet in my room? Wahoo Prime 1004
Friday, 16 February 2007 Airport Express/Extreme Configuration Wahoo Prime 2942
Friday, 16 February 2007 Can I use a VOIP provider with my connection? Wahoo Prime 2237
Friday, 16 February 2007 My network card is disabled! Wahoo Minor 4190
Friday, 16 February 2007 Gaming and TIVO Wahoo Minor 3502
Friday, 16 February 2007 What is needed to connect? Wahoo Prime 1069
Friday, 16 February 2007 How to find your network card MAC address Wahoo Prime 1116
Friday, 16 February 2007 My Windows Firewall is broken! Wahoo Minor 879
Friday, 16 February 2007 What is not Allowed Wahoo Prime 1161
Friday, 16 February 2007 Extended Absence? Wahoo Prime 1822
Friday, 16 February 2007 Is my Windows Firewall Blocking my Internet Access? Wahoo Prime 1209
Monday, 05 February 2007 I can't send email. What is my outbound mail server? Wahoo Prime 1089
Monday, 05 February 2007 What speed should I expect? Wahoo Prime 2560
 
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Newsflash

Symantec Users - IMPORTANT READ!
If you are using Symantec Anti-Virus or Security software (Corporate Edition, this is worth a read .