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Got wireless?

If you have a personal router and are connecting it to our network, wait! Please visit the appropriate section for a "how-to" first! Incorrectly configured or connected routers are one of the top reasons your connection gets suspended.

Going somewhere?

When going on break, please take a minute to look over the "best practices" of what to do when leaving on break .

Need help?

It's always a good idea to have this checklist handy. Over 90% of the calls we get from folks who can't access the internet are "self solved" here.
Home arrow Support arrow Frequently Asked Questions arrow What speed should I expect?
What speed should I expect? PDF Print E-mail
Written by Wahoo Prime   
Monday, 05 February 2007
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What speed should I expect?
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If you live in an off grounds apartment building, you should expect the following:

  •  Any peer-to-peer (Bit Torrent connections) are limited by us to no more than 128k upload/download (maximum) to each subscriber. You should also set your number of connections to no more than 100.
  • Your individual speeds may vary according to the time of day and day of week. It also depends on the site you are visiting.
  • You should expect to have uninterrupted service so long as you follow our setup guidelines properly.

As your building is using a shared connection, we "tier" your service according to the type of traffic.

1Regular web surfing and email traffic takes highest  priority. This includes:

RTMP, SipRTP, SSLv2 &v3, HTTP and HTTP Media Stream (including Flash Audo and/or Video or HTTP) and others.

 

2All other traffic (IM, streaming audio/video, voice over IP) takes a medium priority.

 

3Peer-to-peer and torrent traffic take the lowest priority at all times, this includes Skype and any protocol classified as "unknown'".

 

  • Historically, we find these apartment building sites to have the highest Internet usage between 10pm-2am (weekdays), so you may find your connection to be slower than normal during this time-frame.
  • We've also found that online speed tests are grossly inaccurate due to the amount of "free software" installed on PC's these days. To better help you, we suggest you visit the "My Usage " link at left to view your current activity.
  • We strongly suggest you consider removing any peer-to-peer applications (BitTorrent and Skype) if you do not rely on them for anything important. These applications have a way of taking over your PC and opening it as a network host. If we see excessive connections to your system from the Internet acting as a server, our system will automatically ban you from the network. When you are banned, you will get this page:
 
For those of you interested in more technical details, we've provided some advanced information (click next). 
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Last Updated ( Monday, 01 September 2008 )
 
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