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Got wireless?

If you have a personal router and are connecting it to our network, wait! Please visit the appropriate section for a "how-to" first! Incorrectly configured or connected routers are one of the top reasons your connection gets suspended.

Going somewhere?

When going on break, please take a minute to look over the "best practices" of what to do when leaving on break .

Need help?

It's always a good idea to have this checklist handy. Over 90% of the calls we get from folks who can't access the internet are "self solved" here.
Home arrow Support arrow Frequently Asked Questions arrow How many connections can I have?
How many connections can I have? PDF Print E-mail
Written by Wahoo Prime   
Friday, 16 February 2007
Each apartment is limited to one connection per bedroom. Only one outlet in each bedroom is guaranteed to be activated.  Only one IP address is given by our system to each outlet, to a single PC.

Additionally, hubs, switches or wireless "bridges" are not supported and will interfere with our network. If we find any of these devices plugged into your outlet, we will remotely deactivate your Internet until you contact us and we review the policy with you at our discretion.

We don't mind if you have these devices and use them. You may use them without interfering with our network as long as you place them behind a router or a device performing NAT (Network Address Translation).

For more information on routers, please refer back to the Q&A's and choose that item.
Last Updated ( Friday, 16 February 2007 )
 
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Newsflash

UVa Targeted by RIAA

As reported by the Daily Progress (full article here ), seven users on the UVa network have been targeted by the RIAA for illegal music download files.

 The University of Virginia tracks which user uses each IP address at any given time (just like we do). As a result, they are able to forward these warnings on to the actual user(s) that downloaded the files.  If the users do not "settle", they may find themselves the targetof a lawsuit.

 We ask that if you have not actually "bought" a song or movie, that you not download it so we don't have to forward these same letters on to you.