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Got wireless?

If you have a personal router and are connecting it to our network, wait! Please visit the appropriate section for a "how-to" first! Incorrectly configured or connected routers are one of the top reasons your connection gets suspended.

Going somewhere?

When going on break, please take a minute to look over the "best practices" of what to do when leaving on break .

Need help?

It's always a good idea to have this checklist handy. Over 90% of the calls we get from folks who can't access the internet are "self solved" here.
Connecting my TiVO PDF Print E-mail
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Question: I have a TiVO and want to update it via my broadband connection.

Answer: If you have an Internet connection from us and use a personal router already and your TiVO can connect to the router, it should be automatic. Consult your TiVO manual for how to do this.

TiVO's can connect to networks if they have a built-in Ethernet connection. If you have an older TiVO (just Ethernet but not wireless), you can get a gaming adapter to connect to the TiVO directly to "make" the TiVO use the wireless adapter.

TiVO's website has a great deal of information on this. They even publish a list of adapters known to work with this. Typically, if you are just trying to update your schedule, just plug it in if you can and do the update. If you are trying to share media across your home network and need it connected all the time, make sure you read the TiVO manual on how to do that.

In case you don't have it, here's a good link on TiVO networking on the TiVO site.

http://www.tivo.com/mytivo/domore/faqs/connectingtoahomenetwork/index.html 

Question: I have a TiVO and want to use the TiVO desktop feature.

Answer: You can only do this if you have a personal router and connect both the TV and the TiVO to the personal router. 

 Your personal router should auto-configure the TiVO to connect to your network. Your TiVO can display it's IP address assigned by your TiVO, then you can input that address into the TiVO desktop application to connect to it.

  Question: I have a TiVO and watch to watch content from outside that I have stored on it,

Answer: This is not supported or allowed. In order to host services like this you need to have a commercial account with us.

We support PC's directly connected to our network. While it is practical to connect personal routers and other peripherals, it is impractical for us to be able to "troubleshoot" a device that does not sit directly "on" our network. The peripheral manufacturers (gaming console, personal DVR's, etc.) make an abundant amount of information and typically support a personal network configuration for those devices. Once you connect a personal router, the configuration of that device and anything connected to it (wired or wireless) is your responsibility. 

 For more, click here.

 
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Newsflash

UVa Targeted by RIAA

As reported by the Daily Progress (full article here ), seven users on the UVa network have been targeted by the RIAA for illegal music download files.

 The University of Virginia tracks which user uses each IP address at any given time (just like we do). As a result, they are able to forward these warnings on to the actual user(s) that downloaded the files.  If the users do not "settle", they may find themselves the targetof a lawsuit.

 We ask that if you have not actually "bought" a song or movie, that you not download it so we don't have to forward these same letters on to you.